FAQ

Signature cakes and fully custom cakes can get booked out a few weeks in advance due to capacity, especially during wedding season. We recommend planning 1-2 weeks ahead when possible and using the availability listed on our order forms to double check for your date. Weddings and large events should be booked between 4-12 months prior.

Both of these items are customizable in flavor, design notes, colors, messages, etc! The majority of our orders fall under the signature level of design. Fully custom levels of design include the following: carved/shaped cakes, very intricate details, many color frostings to pipe (more than 5), fondant covered cakes, fondant sculptures, intricate fondant detail. Fill out the form to your best guess and we will let you know if the design notes fit better in one than another. Most themes can be executed in either one just with a different level of our decorating time and effort contributing to the price difference.

First and foremost, Red Poppy Cakery is not an allergen free facility. We have wonderful gluten free, nut free, vegan, dairy free, etc options available, with the understanding that in a shared kitchen space, we can never fully eliminate the risk of cross contamination. Our policy when working on an order with allergy needs is to rewash all items before working in the project. It is up to the client to make their guests aware of our processes so that they can make an informed decision to enjoy baked goods made in our shop. We prefer to make our GF items with some almond flour unless nuts are also listed as an issue. It is the responsibility of the client to make us aware of all allergy needs and concerns and confirm such details again on their invoice prior to payment. We do not have sugar-free items at this time.

We use deposits to hold space in our calendar for orders serving more than 50 and/or requiring weekend delivery. It is not an extra fee, just an up front one that comes right off the final invoice. It allows us to hone in our availability by marking down capacity in our baking and delivery schedule for committed clients. Cake and cupcake deposits are $150 and dessert bar deposits are $300. All deposits are non-refundable. We handle deposits through emails once we confirm our availability and confirm that an order would require one.

For all custom orders, we send custom emailed invoices. Payment is required to lock in the order. Our payment terms are 2 weeks in advance of a pick up or delivery (or within 48 hours of processing a last minute request that falls within the 2 weeks).

We do offer delivery when we have availability to do so. We need to confirm staffing availability for each delivery request. Our delivery radius is 1.25 hours from our shop. Delivery is priced at $15 in the town of Waterbury on weekdays otherwise it is $.75 per minute on weekdays with a $25 surcharge added onto weekends or holidays.

Cake keeps beautifully in the fridge for 4-5 days. Our real buttercream locks in freshness and will remain very firm in a cold environment. Cakes should be served fully room temp (in most cases) and should sit out for the allotted number of hours provided by the staff at pick up or delivery for the best taste and texture.